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 Return to Help Index
| Order Status |
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| Make changes to an existing order |
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Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
If an order is no longer editable, please call us immediately at 866-865-8901 or, if outside the USA, 847-566-5980. We'll do everything we can to accommodate your request. However, our shipping process is very efficient and your order already may have been processed and picked up by shipping carrier. We cannot change or cancel an order once it has left our building.
If you provided an incorrect shipping address when placing your order and the package was undeliverable, there is an additional charge for redelivery. If we receive an order back because it was refused, we refund the item cost only; we do not refund shipping charges. |
| Tracking |
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Click the "My Account" link at the top of the website to check your order status and obtain tracking information. |
| Order never arrived |
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Please note that we do not ship orders until payment has been received. Additionally, times in transit for US Post Office are estimates and are not guaranteed. Delays with the US Post Office can and do happen. With international orders, customs can select any package at any time and slow delivery by a few days to several weeks or more.
If your order was fully paid for, click the "My Account / Order Status" link at the top right-hand side of our site to track your order status or confirm delivery. If your package shows a status of "delivered" and you did not receive it, please contact customer service for assistance at 866-865-8901 (or 847-566-5980 outside the USA), Monday through Friday from 8 a.m. to 4 p.m. CST/CDT.
Also, if you provided an incorrect shipping address when placing your order and the package was undeliverable, there is an additional charge for redelivery. If we receive an order back because it was refused, we refund the item cost only; we do not refund shipping charges. |
| Incorrect orders |
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Please verify that the items you ordered (listed on the invoice) were what you intended to order. If you still feel there is still an error, please contact customer service at 866-865-8901 or, if outside the USA, at 847-566-5980 at your earliest convenience. |
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