Contact Us:

By e-mail: Click here to e-mail SolidColorNeckTies.com
By phone Monday-Friday 8 a.m.-4 p.m. CDT: Toll Free, USA only: 866-865-8901  Local and International: 847-566-5980
By fax: 847-388-4704
By mail: NeckTies, Inc., 525 N. Morris Ave., Mundelein, IL 60060

Ordering

Placing An Order

The is no minimum order requirement. Orders may be placed online 24/7/365, faxed to us using the fax order form or by calling 866-865-8901 Monday-Friday, 8 a.m.-4 p.m. CDT. To review an order prior to checkout, click the "cart" tab at the top of the site. Adjust quantities using the "+", "-" or "delete" buttons. Discounts should be entered in the "cart" tab in the promo code area. You can create an account when checking out. This allows for streamlined future checkouts and lets you track/view previous orders. You can checkout without registering by clicking the "checkout without registering" button. If you call in your order, please have your credit card with you along with a pen and paper to write down the order confirmation.

Payment

We accept Visa, Mastercard, American Express, Discover, Checks, Money Orders, PayPal and Purchase Orders (from schools only), and we will ship COD via UPS in the USA upon request. COD shipments must be paid via cashiers check or money order and there is an additional $10.00 UPS charge on COD shipments. Orders paid via Check, Money Order or PayPal are not shipped until we receive full payment.

Checks/Money Orders from outside USA must be drawn on banks within the USA, no exceptions. Customers outside the USA who are having trouble paying with a credit card may want to try the PayPal payment option.

Purchase Orders are only available to schools. We will not ship the order until we have received the PO. Fax it, signed by the Principal or designated school official, to 847-388-4704. The invoice payment is due within 30 days after shipping. Late payments are subject to a 1-1/2% per month late charge added to your bill. No discounts are available on purchase orders.

Sales Tax

Sales tax is only charged on orders shipped in Illinois. If you are in Illinois and tax exempt, fax your letter to 877-388-4704.

Quantities

We are about 98% in stock at all times and have enough inventory to fill almost any size order. If there is a delay in fulfilling your order, we will immediately let you know.

Discounts

We offer large quantity discounts for orders placed online. (Sorry, these discounts are not valid on phone orders and cannot be combined with other discounts.) Discounts vary from 5% to 20% depending on price points achieved and are only available on orders fully paid at the time of shipping. Discounts exclude shipping and possible taxes. Orders must be shipped to a single destination. Discounts are not automatic and the following promotional codes must be entered by the buyer in the cart tab (discounts will only appear if the required price point has been achieved):

If your merchandise order is at least $75.00, enter SAVE5 for a 5% discount.

If your merchandise order is at least $150.00, enter SAVE10 for a 10% discount.

If your merchandise order is at least $250.00, enter SAVE15 for a 15% discount.

If your merchandise order is $375.00 or more, enter SAVE20 for a 20% discount.

For more discounts and special promotions, join our Moneysavers Club. We will send you weekly e-mails with savings and discounts.

Special Orders

We work with factories that can produce almost anything in bulk neckwear. Before we place a factory order, we require a money order or cashiers check for 50% of the order or a valid credit card on file. If you choose credit card, $1.00 is charged immediately and the remaining balance upon shipment to you. If you pay via money order/cashiers check, it is not cashed until we ship the product to you. The remaining balance is due via COD at the time of delivery or by other arrangement. If you cancel the order for any reason once it is given to the factory, you are responsible for 50% of the order, which will be charged to your card or we will cash the money order or cashiers check.

Security

Our entire checkout process is on a secure server that is verified daily. At checkout, you are automatically redirected to secure pages (https) to enter and transfer your address and any other sensitive information. We, along with over 232,000 other online merchants, use Authorize.Net to ensure your processing security, safeguard your customer information and combat against fraud.

We protect your privacy and do not share, sell or use your info for any reason other than to fulfill your order. Promo e-mail from us is only sent to users who specifically request to be contacted. After placing an order, you will receive a follow-up message about 10 days later. Unless you choose to opt-in to our e-mail list or place a new order, you will not receive any further e-mail from us. If you supply us with your postal address, we only use it to get you the info you requested or order you placed. Persons who supply us with their phone numbers are only contacted in regards to their orders.

Fax Orders

Complete your entire order or payment info only via fax using our Fax Order Form. Click here to download the form and instructions.

Shipping, Tracking

General Policy

Orders placed Monday-Friday online by 4 p.m. CDT typically ship the same day (on in-stock items, which includes 99% of our inventory). We ship from Illinois, about 30 miles north of Chicago. USPS orders are picked up at approximately 10 a.m. and 4 p.m.; UPS orders at 3:30 p.m. each weekday. Shipping charges are calculated based on the shipping weight of the items. A small handling charge of $1.50 is included on shipping amounts to cover our cost of shipping supplies/equipment. Shipping options include USPS, UPS or local pickup.

Shipping Options

For time sensitive shipments in the USA, we recommend UPS as your shipping choice. UPS offers guaranteed service and package tracking; USPS does not. UPS operates on a Monday-Friday schedule and all US states receive delivery in five business days or less with UPS Ground. See our UPS Ground Map for your location. For Saturday delivery, next day, 2nd day or 3 day service, please see our UPS rushing shipping information.

We also offer USPS shipping. Times in transit shown at checkout for USPS are estimates and are not guaranteed, except in the case of Express Mail (1 to 2 days). Small orders can ship via First Class Mail (3 to 10 days), the least expensive option. Priority Mail is also offered. Packages shipped via Priority Mail generally arrive within an estimated 2-3 days but are not guaranteed to arrive within that time frame. Delays with US Mail deliveries can and do happen.

At our option, we may change the shipping method you choose if we can get the order to you faster another way.

Shipping Cost

Our shipping rates are based on the actual weight of packages and vary based on carrier used, level of service and destination. We do not offer flat rate shipping. For orders shipped via USPS First Class Mail in the USA, shipping starts under $3.50 for one tie and $4.50 for heavier items. The average shipping cost of 50 ties shipped via UPS Ground in the USA is $8 to $12 depending upon the destination. Rush shipping is more costly, with UPS Next Day in the upwards of $30 for a single tie in the USA.

Exact shipping charges are shown on the checkout page after you enter your address but before you enter any payment information. Several shipping options and prices from UPS and USPS will be shown. You may check your shipping charge in this manner and be under no obligation to complete the transaction.

UPS Ground Map

UPS Ground is affordable and reliable and allows you to track the progress of your package online. Most areas in 25 states receive 1- or 2-day service with UPS Ground. The map below provides days in transit for UPS Ground shipments from our warehouse to anywhere in the USA.

Rush Shipping

We offer UPS Next Day, 2nd Day and 3 Day shipping as rush options at checkout. (Saturday delivery is available with UPS, too. For Saturday delivery, call us at 866-865-8901.) UPS operates on a Monday-Friday schedule. Account for no delivery on weekends when selecting your shipping option. Orders placed after 4 p.m. CDT do not ship until the next business day. When a holiday falls on any of the in-transit days, add one extra day for delivery. See the chart below for arrivals using rush shipping.

International Shipping

We ship worldwide, and you usually can choose UPS or USPS shipping. The buyer is responsible for customs charges, brokerage fees or taxes that may be imposed by the carrier or your local government. For example, in Canada this can add as much as 25% to your costs on orders valued over $20 which will usually need to be paid at your end before the carrier will deliver. All items shipped outside the USA must be paid in full before shipping. No CODs or Purchase Orders accepted on international orders. Checks and Money Orders must be drawn on banks within the USA only, no exceptions. Packages are always shipped as merchandise at their full value for customs reporting. Most packages shipped outside the USA arrive quickly, but customs can pick any package at any time and slow delivery by a few days to several weeks or more. We have no control over how long your package may take to clear customs.

Local Pickup

If you are in the area, orders may be picked up from our warehouse at 525 North Morris Ave., Mundelein, IL 60060. Call us at 866-865-8901 first to make arrangements. Our warehouse is closed to the public and we do not allow customers to browse inventory.

Tracking Your Order

An e-mail is sent to you when your order ships. (If you do not receive it, check your junk mail folder.) If the order ships UPS, a tracking number is included in the message, letting you check the progress of the shipment at UPS.com. If the order ships USPS, a delivery confirmation number is included. For most packages, USPS does not post delivery progress. Usually, the package will not be posted on the USPS Website until it is delivered.

If you created an account with us, this info is available by signing into your account. If you have questions, call us at 866-865-8901 Monday-Friday, 8 a.m.-4 p.m. CDT. You may e-mail us after hours using the "contact" tab, as we monitor e-mail after hours.

Merchandise

Quality And Prices

We stand behind the quality of our products. We hear it over and over again from our customers, "I can't believe the quality for the price I paid." All items we sell are first quality. We invite you to read a sampling of our customer testimonials. Our prices may be low, but quality is not. We are very efficient at what we do and sell a lot of ties. Our volume sold lets us price our ties for less. If you are scared by the price, give us a try anyway. We don't think you'll be disappointed.

Next to many silk ties, you may not be able to tell the difference between silk and our $3.75 Solid Color Ties. The $3.75 ties are made from Polyester Microfiber with a Satin finish. We see the same quality selling for $10 to $25 elsewhere. We won't reveal our customers, but you'd be surprised at where these ties are being worn. We have supplied ties to many Fortune 500 companies for their events as well as production studios for use in t.v. and movies.

Dye Lots

We urge you to buy as many ties as you need at one time. Dye lots and texture may vary from batch to batch and what we ship next week may not be an exact match to what we ship today. Because two items share the same color name, they may not be an exact color match due to different dye lots, manufacturers, etc. Contact us if you have any questions about colors.

Color And Swatches

While most customers tell us a particular color was an exact match in person to that shown online, on the same color, a few say the color received looks different. The colors you see on your computer monitor, from your printer or on our print flyer only can be used as a guide and are not absolute. There is no substitute to seeing the actual item in person. Every computer renders color differently. Looking at a computer monitor from different distances and/or angles and in different lighting will alter the color appearance; changing the color settings on your monitor will change the way colors appear; your own eyesight could affect color appearance. While we ensure that the colors are depicted accurately on our own computers, we cannot control how your computer renders color. As such, we cannot guarantee that the color you are seeing and the actual color of the items will be the same. Keep in mind that color names are not absolute either. Different fashion houses and material manufacturers may use the same name for different colors.

We will gladly help you find the color you're looking for. We offer color swatches of our 56 solid color and Umo Lorenzo polyester ties. If you are in the USA/Canada, we can send you one or two free swatches. (Click here to request up to two free color swatches.) If you need more swatches or are outside the USA/Canada, they can be ordered for a small fee under A1 and A2. If you have access to a Pantone® color chart (physical chart; not digital), we can let you know the closest matching numbers for any of our colors. If you are trying to match colors to bridesmaid dresses, contact us with the color and designer you are matching or download our David's Bridal^TM Color Chart. If you have any questions about colors, call us at 866-865-8901.

Matching Items

We carry many matching items. At our division SolidColorNeckTies.net items are arranged by color. In each category, you will find items that match in color, material and texture. If you have questions regarding other items that match, call us at 866-865-8901.

Sizing

A properly sized tie should extend from the top of the shirt collar to about the belt area. Most men and teens wear a standard 57" to 58" necktie and 20" clip-on or zipper tie. Our 61" and longer neckties and our 22" clip-on or zipper ties are generally for men over 6' tall or plus sized.

Women or males in their early teens generally can wear a standard sized tie, though they may consider a narrower width (anything less than 3-7/8" width). Look for clip-on or zipper ties less than 20" long, ideally 17" or 18".

We exchange more children's clip-on ties than any other grouping as customers tend to order sizes too small. For a proper fit, measure the boy from the top of the collar to the waist. On average, an 8" long tie may fit a boy up to 2 years old; an 11" tie 2 to 6 years old; a 14" tie 6 to 10 years old. Again, we recommend measuring the child before purchasing.

Packaging

Ties are packaged in poly sleeves with one or six of a color per sleeve, depending on the quantity ordered. If you need individual packaging, let us know in the comments box at checkout.

Orders ship in recyclable cardboard boxes or eco bags made from 40-50% recycled material. All cardboard waste from our master cartons goes to a recycler for reprocessing.

Washing And Ironing

Our $3.75 Solid Color Ties can be hand washed. We washed a white and hot pink tie that we ground dirt into and let set for a day. Using the instructions below, the ties came out looking almost as good as new.

Washing instructions for our $3.75 Ties: Spray stains with a stain pre-treatment. Hand wash in cold water. Dry low heat, 30 minutes. Your results may vary based on the the stain and length of time the stain has set.

To iron polyester ties or scarves, use the synthetic or next highest setting. For heavy creases, move the iron on this setting slowly over the crease and it should come out shortly. Creases in silk ties or scarves often come out by simply hanging the tie overnight. For a heavier crease, iron the item using the silk setting.

Catalog

We do not offer a catalog. All products are on our Website.

Changes, Exchanges, Returns

Changes And Cancellations

To change or cancel your order, call us immediately at 866-865-8901. We'll do everything we can to accommodate your request. However, our shipping process is very efficient and your order already may have shipped. We cannot change or cancel an order once shipped.

If you inadvertently clicked on check, money order or PayPal and the order was placed, place a new order, choosing the correct payment type. When we see the first order with an unconfirmed payment we will cancel it if there is a second order with a confirmed payment. Or, you can call us with a credit card to pay for the order. If you don't want the order, send us an e-mail using the "contact" tab and we will cancel it.

Exchanges And Returns

If you are not satisfied for any reason, unworn/unused items may be returned or exchanged within 30 days of receipt. Limit one exchange cycle per order. With your return/exchange, please include your original invoice along with the completed Return/Exchange Form. Download the Return/Exchange Form here. Failure to provide paperwork may delay the refund. Please note:

• You are responsible for the return shipping costs, and items must be sent to us prepaid.
• There a $3 flat fee for exchange shipping.
• If customs charges are billed to us upon a return, we reduce the refund by that amount.
• If discounts were received and the return causes the discount to no longer apply, the refund is adjusted accordingly.
• Items must be returned in the original condition and packaging. No refunds/exchanges are given on items worn, returned soiled, with an odor, in an unsalable condition or sent after 30 days of receipt. We are a nonsmoking environment. If returned ties smell of smoke, they will be returned to you and no refund given.
• We DO NOT guarantee ties worn in an environment where they are abused, (i.e. grabbed, yanked, twisted, etc.),